Critical Incident Management

<p>Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. <strong>Critical Incident Management: A Complete Resource Guide, Second Edition</strong> provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector.</p><p>Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores:</p><ul> <p> </p> <li>The phases of a critical incident response and tasks that must be implemented to stabilize the scene</li> <li>Leadership style and techniques required to manage a critical incident successfully</li> <li>The National Incident Management System (NIMS) and the Incident Command System (ICS)</li> <li>Guidelines for responding to hazardous materials and weapons of mass destruction incidents</li> <li>Critical incident stress management for responders</li> <li>Maintaining continuity of business and delivery of products or services in the face of a crisis</li> <li>Roles of high-level personnel in setting policy and direction for the response and recovery efforts</li> </ul><p>Augmented by Seven Critical Tasks™ that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident. </p><p>The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or johnmcnall@bowmac.com.</p> <p>The Nature of Critical Incidents. First-First Responders. Stages, Phases, and Strategies. Tactical Leadership. Seven Critical Tasks™. NIMS and ICS. Hazardous Materials and Weapons of Mass Destruction. Critical Incident Stress. Emergency Operations Center. The Executive Policy Group. Appendix A: ICS Task Checklists. Appendix B: EOC Task Checklists. Appendix C: Using the DOT Emergency Response Guidebook. Index. </p>