Customer Experience 3

28 international customer experience (CX) professionals share their current best-thinking strategies and insights for achieving impact and visibility using world-class best-practice CX principles. Editors: Naeem Arif Andrew Priestley.Contributors are experienced qualified CX experts including Neil Skehel (Foreword) Richard Jordan Sirte Pihlaja Laura Tengerdi Stephanie Linville Francesca Tempestini Sharon Boyd Mohamad El-Hinnawi Marc Karschies Sandra D P Thompson Robert Azman David Wales Serena Riley Anita Ellis Miles Courtney-Thomas Gabriela Geeson James Brooks Daniel Dougherty Olga Potaptseva Joanna Carr Edward Mei Thomas Fairbairn Nick Lygo-Baker Olivier Mourrieras Gustavo Imhof Jessica Noble Gregorio Uglioni Mandisa Makubalo and Anna Noakes Schulze.Topics include: Customer centric culture Organisation adoption and accountability VoC insight and understandings CX design and improvement CX metrics measurement and ROI CX strategyThis is the anticipated follow-up third volume packed with frontline experience insight and value for professionals wanting to dramatically enhance the customer experience in their organization.