Customer Experience Excellence

<p><b>Discover how the world's best brands create outstanding customer experience engaged teams and market-beating growth with this practical guide providing a model that will help any organization deliver effective and seamless customer </b><b>engagement</b><b>. </b> <p/>Customer experience (CX) has been a phrase in business lexicon for over 30 years. Seen by many as the last battleground where winners will gain competitive advantage and increased market share there is not a company in the world that is not in some way focused on the quality of the experience they deliver. <p/>However for many businesses CX is neither a strategic discipline consistently applied nor is it a well-trodden path. It's not easy to deliver exceptional customer experience again and again and it becomes difficult to have a CX strategy that provides tangible and measurable results. <p/><b><i>Customer Experience Excellence</i></b> provides a route map to CX success. Drawing on a vast body of research collated and curated by the global consulting group KPMG this book shows how the world's most elite organizations have made excellence a habit by creating authentic human connections at scale. Whether dealing with external consumers or internal colleagues learn how to become an enlightened and agile business and 'think customer' at every single touch point.</p>