Customer Service Excellence: Delighting your customers and your manager (Learning Short-Take)

Customer Service Excellence is a mini-training program in a book designed for customer service professionals customer service representatives sales people and business professionals.Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles.In a selling situation this Learning Short-take helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take helps to listen to the voice of the customer responding to their stated needs and uncovering their unstated needs.The book includes free downloadable job aids and tools.