Customer Service Interview Preparation Guide

nterviews for customer service positions are unique and they can be tough. Most applicants fly by the seat of their pants and dont have a clue what is involved or what they will be asked. The whole point of this book is to give you knowledge - knowledge that you can use to plan and prepare a winning strategy that will see you through to hearing the words youre hired in the shortest time possible. In this groundbreaking book every aspect of the hiring process is described in detail. Common faults are highlighted and tips and tricks are revealed so you can overcome obstacles that hold you back. You will learn valuable concepts and techniques to improve your mindset appearance communication and confidence. And you will learn effective techniques for passing the group activities individual assessments and formal interviews with flying colours.