English
Paperback
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About The Book
Description
Author
You've mastered the skills required to achieve customer satisfaction. But how do you effectively train others to do the same? This user-friendly book will help new customer service managers and veterans alike lead frontline employees with confidence.
Piracy-free
Assured Quality
Secure Transactions
Delivery Options
Please enter pincode to check delivery time.
*COD & Shipping Charges may apply on certain items.
Review final details at checkout.
Details
ISBN 13
9780814417157
Publication Date
-14-09-2011
Pages
-226
Weight
-403 grams
Dimensions
-191x235x12.11 mm
