Customer Service Training

The Trainer’s Workshop Series is designed to be a practical hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises handouts assessments structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons each book in the series includes downloadable resources with PowerPoint™ presentations and electronic copies of all supporting material featured in the book.Customer Service Training provides practical hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises games activities icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises handouts assessments and tools to help you:• create fantastic customer service to meet your specific needs• raise the bar for service excellence• become a more effective and efficient facilitator• ensure training is on target and gets results“This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.”Fred S. Anton Chief Executive Officer Warner Bros. PublicationsOther books in this series: Leadership Training New Supervisor Training New Employee Orientation Training Leading Change Training.