Customer with a Capital C

Customer with a Capital C provides a unique insight into the workings of one of North America's foremost customer service organizations Headsets.com. Over the past decade the author Ken Welsh has worked as Headsets.com's voice coach helping distil the vision of the company's CEO Mike Faith into a practical skill set. Mike's vision has always been to create a company where the customer comes first second and always-a company that is truly customer-centric. With the help of everyone at Headsets.com Ken Welsh has written Customer - with a Capital C as a simple easily read case study of a truly customer-centric organization. Through this Customer - with a Capital C provides a simple set of easily applied principles for anyone wishing to create a successful company where the customer always comes first.