CUSTOMERS EXPECTATION AND SATISFACTION LEVELS

This book discusses the degree of customer satisfaction with regard to the service offered by the Philips Motors as well as the key areas for customers in the service delivery process that directly affect how customers perceive the overall quality of the service even after the sale. Every customer should generally anticipate receiving occasional servicing reminders pickup and drop-off assistance minimal fees etc. It also suggests that in order to keep a customer it would be required to meet all of his expectations.