Dealing with complaining customers in sport clubs

Seminar paper from the year 2010 in the subject Business economics - Business Management Corporate Governance grade: 13 Business and Information Technology School - The Entrepreneurial University Iserlohn language: English abstract: The goal of this essay is to demonstrate the importance of complaint management for professional sports organizations. There also should be set out proposals for the implementation of such a management in sport organizations. A further objective is to present a complaint management process for sport clubs.