Dealing with complaining customers in sport clubs

Seminar Paper From The Year 2010 In The Subject Business Economics - Business Management Corporate Governance Grade: 13 Business And Information Technology School - The Entrepreneurial University Iserlohn Language: English Abstract: The Goal Of This Essay Is To Demonstrate The Importance Of Complaint Management For Professional Sports Organizations. There Also Should Be Set Out Proposals For The Implementation Of Such A Management In Sport Organizations. A Further Objective Is To Present A Complaint Management Process For Sport Clubs.