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About The Book
Description
Author
An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
Piracy-free
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Details
ISBN 13
9781435792371
Publication Date
-19-04-2011
Pages
-152
Weight
-304 grams
Dimensions
-152x229x12.7 mm
