Install deploy configure and troubleshoot Cisco Unified Contact Center Express. Inbound and outbound call distribution Desktop Suite and Finesse database and web chat scripting and trace analyzing. Cisco and third-party tools such as CET RTMT LDAP Browser and WinGrep. Written by Michael HouTong Luo CCIE# 6183 (Routing/Switching and Collaboration) author of Deploying Cisco Unified Presence.
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