Developing Technologies in E-Services Self-Services and Mobile Communication

Central to the study of e-services is the ability to evaluate critical success factors which include quality effectiveness accessibility and societal implications. Developing Technologies in E-Services Self-Services and Mobile Communication: New Concepts presents perspectives on the management delivery and consumption and creation of new e-services technologies and tools. This book reviews specific e-services such as e-banking and e-health initiatives and offers new perspectives useful to industry professionals and academicians interested in the creation application and evaluation of a number of different mobile and electronic services.