Difficult Conversations (HBR 20-Minute Manager Series)

You have to talk with a colleague about a fraught situation but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative. Difficult Conversations walks you through:- Uncovering the root cause of friction- Maintaining a positive mindset- Untangling the problem together- Agreeing on a way forwardDon't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher each book in the series is a concise practical primer that will help you brush up on a key management topic. Advice you can quickly listen to and apply for ambitious professionals and aspiring executives—from the most trusted source in business.PLEASE NOTE: When you purchase this title the accompanying PDF will be available in your Audible Library along with the audio.