Difficult Conversations

The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask . We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee disagreeing with a spouse or negotiating with a client. From the Harvard Negotiation Project the organization that brought you Getting to Yes Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:. · Decipher the underlying structure of every difficult conversation· Start a conversation without defensiveness· Listen for the meaning of what is not said· Stay balanced in the face of attacks and accusations· Move from emotion to productive problem solving