People with disabilities often require personal care assistance (PCA) to perform daily activities and pursue life roles. PCA has historically been institution-based resulting in the segregation of disabled people. Home-based PCA is an alternative to institutional care. These services can be agency-directed or consumer-directed. Disability rights activists strongly advocate for consumer-directed programs since personal control is key to a satisfying life. This text describes the foundations of consumer-direction and a study which tested the postulate that having control of and choice in PCA services result in a more satisfactory life. Since the incurrence of disability can result in impairments that contribute to a dissatisfying loss of control over many aspects of life the finding that disabled people can mediate their limitations by self-managing their PCA is important. The significant impact of self-management of PCA on life satisfaction supports the value of consumer-directed PCA programs for persons with disabilities. The implications of consumer-direction for healthcare services policies and research are discussed.
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