E-Communication Skills

<p>This is a practical easy-to-use patient-centred approach to e-communication that can be read from cover to cover or dipped into as a quick reference guide. It covers potential issues both internally (patients and practice) and externally (the primary care trust and the wider community) and considers both clinical and non-clinical settings and is also a very useful teaching resource. e-Communication Skills adopts the approach that communication is the responsibility of everyone in the primary care team and helps everyone to play their part. <p/>This is an important book for healthcare professionals in primary care including administrators and communications managers. It is also vital for healthcare e-organisations such as web based information services and networks and policy makers and shapers.</p>