Effective management of dispute resolution

Exploring the Facilitating Factors That Enhance Dispute Resolution Management in South African Government Institutions is a book that talks about a number of ways to approach conflict management and resolution which range from least to most coercive. Conflict may be avoided talked out negotiated arbitrated adjudicated resolved by legislation by political action or by violent force. Moore is concerned primarily with the mediated approach to conflict management. Parties who cannot negotiate together effectively may bring a mediator to facilitate the negotiation process.