English
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Delivery Options
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*COD & Shipping Charges may apply on certain items.
Review final details at checkout.
About The Book
Description
Author
In online banking face to face interaction between bank and customer is not seen. This create huge service gap for banks how to serve and maintain customer relations in online environment. The aim of this book is to investigate how banks use E-CRM tool to maintain their customer relations by using the Internet and what benefits are driven by using this tool and how successfully this tool is implemented in a bank.
Piracy-free
Assured Quality
Secure Transactions
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Sustainably Printed
Details
ISBN 13
9786202080682
Publication Date
-29-11-2017
Pages
-72
Weight
-106 grams
Dimensions
-150x220x4.3 mm
