EMBRACING YOUR ACCESSIBILITY

This book starts with information on Hosted Telecom/Call Center Services because this is a relatively unknown discipline which may provide time and money saving options in a call center environment. Supervisors and managers may address more urgent matters matters which should be their core business: customer friendliness optimizing agents' skills. The book further deals with communicative AND commercial skills telesales the sales process call center operations mystery calls and enhancement of the self-image which makes for better performances.