English
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About The Book
Description
Author(s)
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews focus groups and survey data.
Piracy-free
Assured Quality
Secure Transactions
Delivery Options
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*COD & Shipping Charges may apply on certain items.
Review final details at checkout.
Details
ISBN 13
9780765621177
Publication Date
-14-11-2014
Pages
-256
Weight
-352 grams
Dimensions
-152x229x13.67 mm
