Emotional Labor: Putting The Service In Public Service
by
Guy, Mary E. | Newman, Meredith A. | Mastracci, Sharon H.
English
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About The Book

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews focus groups and survey data.
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