Employee and Customer Engagement in Leading Banks of India

The book explores the various strategies that leading banks in India have implemented to create engaged workforces and loyal customers. It delves into the factors that have enabled these banks to achieve high levels of employee engagement which fosters higher financial performance .Moreover the book also examines the impact of customer engagement on business success and provides insights into how banks can cultivate lasting relationships with their customers through exceptional service product innovation and a customer-centric approach.With practical insights data-driven analysis and compelling case studies Employee and Customer Engagement in Leading Banks of India is a must-read for banking professionals academics and anyone interested in building engaged workforces and loyal customers in todays dynamic business environment.