Engaged Employees Make Happy Guests

“If you look after your staff they will look after the customers who in turn will look after your business” - Leonard (2009) The present research study scrutinizes the factors affects employee engagement in today’s challenging and dynamic scenario of workplace and its business outcomes such as customer satisfaction. The hospitality industry is no exception. This industry works around-the-clock for higher performances and customer satisfaction. Specially the book focuses on four prominent concepts in hospitality industry of India.