When looking at the many possible entry points into understanding your organization's strategy processes and technology the most difficult question is often where do we start? Enterprise Designer provides a framework to help people start that journey. Bill uses an approach that is non-technical and highly focused - two things that are much needed to quickly deliver the maximum value from applying enterprise architecture. Greg Carter Chief Technology Officer & VP of Development Metastorm Inc. <br /> At a very practical level this book is a fantastic tool to support managers identify core processes systems and above all people within their organization and improve the way they integrate to deliver services to clients.Annie Geard Consultant.