Essential Skills

This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service.. By building your customer service vocabulary, youll be able to. develop the vocabulary and vocational skills you need to become successful; improve your reading and oral communication skills; enhance your thinking and problem solving skills; boost your spelling and phonics skills.. The workbooks ninety-two exercises help you build work-specific skills and job related vocabulary. Master your understanding of almost three hundred words with easy-to-follow exercises such as reading comprehension, applying the meaning, filling in the blanks, and more. . Youll also find fun activities such as word searches, crosswords, and analogies. In addition to learning a robust customer service vocabulary, youll also apply synonyms and antonyms that will help you in a customer service environment.. Get your career on the fast track or, if you are a teacher, find an important resource so your students can learn the skills that matter most with Essential Skills: Customer Service Vocabulary Building Workbook.