Everyday Communication Strategies

<p><b>Protect your brand's reputation and maintain public confidence by successfully managing everyday incidents and issues and preventing them from escalating into a corporate crisis.</b> <p/>For most companies and communicators dealing with a full-blown crisis is few and far-between. Every day however they are faced with various types of problems challenges and incidents which include customer complaints campaign failure staff comments and online criticism. <b><i>Everyday Communication Strategies</i></b> shows how to effectively contain these emerging situations and prevent them from destabilizing a business and impacting consumer confidence. It presents an easy-to-follow blueprint to ensure that identification can effectively move into intervention and action and explores how to develop appropriate messaging work with the media and manage social media to minimize negative publicity and attention. <p/>Also covering how to build resilience and make effective decisions under pressure it is supported by tips checklists and flowcharts as well as a range of case studies and examples from organizations including KPMG Jo Malone and General Mills. <b><i>Everyday Communication Strategies</i></b> is an indispensable guide to averting a crisis and preventing your business or brand from being plunged into a reputational storm.</p>