Face to Face

Among the greatest challenges faced by teachers and administrators are how to communicate effectively with students and how to resolve conflicts between them.</p><p><b></p><p>Face to Face</b> discusses the communication skills and conflict resolution principles necessary for the smooth functioning of schools and the effective teaching of students. The authors present a number of methods for improving teacher-student communication including: the use of reflective listening; open-ended questions; mediation programmes; problem-solving models; and interactive exchange. The book establishes a correlation between good communication skills and positive student outcomes and offers practical tips that will help improve communication in the school.