Facility Management And Outsourcing Relationship

The purpose of this study is to investigate the outsourcing relationshipsbetween the clients and service providers in a key sector of Hong Kong’seconomy. Fully understanding these outsourcing relationships requires takinga holistic view of the fundamental elements of outsourcing including thenature services strategies and the management of relationships. Such anunderstanding also involves examining these elements within appropriatetheoretical models. In recent decades integrated resource planning (the main resources being people property and technology) has become an important part of FM. It is generally believed that the optimal use of high-quality facilities can solvebusiness problems in the built and human environment. To operate such facilities outsourcing is now prevalent in va Finallythe local higher education sector has a large economic base with strongcompetition between universities and institutes. The selected universities andtertiary institutes have similar varieties of FM services which are offered bydifferent service providers in other institutes. This study thus stronglyemphasises FM outsourcing strategies within various contracts which is oneof the variables of the model. Specific FM outsourcing contracts for cateringcleaning security and maintenance are selected for examination.