Facility Management Outsourcing Relationship

This book explains why  outsourcing facillity management strategy  may help organizations to save money. These four facility services can each add specific valuesto the higher education sector. This study thus focuses on the four FM outsourcing services of maintenance cleaning security and catering as they are supplied in Hong Kong’s higher education sector.Before discussing client and service provider relationships or the nature of their operational and management elements it is important to distinguishbetween the two terms of ‘contracting-out’ and ‘outsourcing’. ‘Contracting-out’normally refers to those services that continue to be provided in-house but have been directly contracted whereas ‘outsourcing’ refers to services that continue to be procured from external providers.The purpose of this study is to investigate the outsourcing relationshipsbetween the clients and service providers in a key sector of Hong Kong’seconomy. Fully understanding these outsourcing relationships requires taking a holistic view of the fundamental elements of outsourcing including thenature services strategies and the management of relationships. Such an understanding also involves examining these elements within appropriatetheoretical models.