Five Platinum Service Principles for Creating Customers for Life

<p>In today's competitive business world there's no place for lackluster performance half-brilliant contributions or low-burning customer service. When you find your SPARK you shine brilliantly against a backdrop of automation algorithms and autonomous cars. You realize you weren't just hired to do a job; your purpose is to surpass all expectations and create memorable moments that surprise and delight your customers. Your SPARK is what distinguishes you from the pack through exceptional PLATINUM service that keeps customers coming back-every time.</p><p><br></p><p>You have the opportunity to Be the Spark for your company customers and employees and this book will teach you how. Author Simon T. Bailey shares five proven methods to equip you with a simple framework that will help you infuse your culture with a mindset that captures the hearts and minds of employees so they will in turn capture the hearts and minds of customers. Through evidence-based research stories and examples Be the SPARK will teach you how to attract and retain customers in a growing global market turn customers into loyal fans and create unforgettable moments that keep them coming back.</p><p><br></p><p>Best of all this book will help you find and ignite your inner SPARK. It's time to light the fire in your belly to kindle your passion and Be the Sparkthat creates the change you want to see in yourself your company and the world.</p>