Five-Star Customer Service

A Person With A Good Attitude And A Modicum Of Talent Can Be Coached And Molded Into Just About Anything In This Life. That Certainly Goes Double For Customer Service. Often The Right People Aren’T Currently Providing A High Enough Level Of Service Simply Because They Haven’T Been Exposed To It In Their Lives And So They Don’T Realize A New Plateau Even Exists. The Job Of This Book Is To Open People’S Eyes To Their Five-Star Potential Give Them The Tools They Need To Get There And Then Get Out Of Their Way. Written In An Easy-To-Read Conversational Style Full Of Real-World Examples And Thought-Provoking Discussion Topics Five-Star Customer Service Is A Must-Read For Anyone Who Works With The Public And For Every Single Leader Companywide.