Five-Star Customer Service

A person with a good attitude and a modicum of talent can be coached and molded into just about anything in this life. That certainly goes double for customer service. Often the right people aren't currently providing a high enough level of service simply because they haven't been exposed to it in their lives and so they don't realize a new plateau even exists. The job of this book is to open people's eyes to their five-star potential give them the tools they need to get there and then get out of their way.Written in an easy-to-read conversational style full of real-world examples and thought-provoking discussion topics Five-Star Customer Service is a must-read for anyone who works with the public and for every single leader companywide.