Foundations of Service Science

Most of us are users and providers of services. In spit of the predominance of services in modern societywe actually know very little about them -- no best practices no principles no theories. This book providesinformation on services for people in business governement and education.<p>If you want to have the competitive edge in your personal and professional life then it's imperative tounderstand service science. Service in itself can be described as a client/provider interaction that createsand captures value while a service system is defi ned as a structure of people and technology that adaptsto the changing value of knowledge in the system. Combined these two concepts form service science.<p>Harry Katzan managing editor of the prestigious Journal of Service Science and professor at a localuniversity takes a closer look at this newly emerging scientifi c fi eld for academics and practitioners alikein Service Science. With an easy-to-understand format Katzan offers a comprehensive introduction toservice science for people in business education and government.<p>Useful as a textbook and a professional guide this innovative study contains eight chapters that eachend with a comprehensive summary a list of key words questions and additional selected readings. Inaddition Harry Katzan Jr. provides concrete examples and in-depth discussion on such timely topics as:<ul><li>Service concepts<li>Service systems<li>Information services<li>Service management<li>Service business<li>Service technology</ul>Service science has been touted as the up-and-coming discipline for the twenty-fi rst century. Learn moreabout this exciting fi eld and change how you think and perceive your world with Service Science!