Being good is not good enough anymore. Being mediocre is even worse. Being great makes or breaks companies. Customers can get anything from anywhere. How people are treated from the moment they walk into the doors of a business visit their website or contact a call center determines how much money they will spend.Every company has a slogan or tagline touting how much they care about customers. Interestingly enough that commitment to the customer is usually tacked up on the break room wall and to