Getting Past No

WINNER OF THE BOOK PRIZE OF THE CENTER FOR PUBLIC RESOURCES We all want to get to yes but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss an irate customer or a deceitful coworker? In Getting Past No William Ury of Harvard Law School’s Program on Negotiation and author of Possible offers a proven breakthrough strategy for turning adversaries into negotiating partners. You’ll learn how to: Stay in control under pressure Defuse anger and hostility Find out what the other side really wants Counter dirty tricks Use power to bring the other side back to the table Reach agreements that satisfy both sides’ needs Getting Past No is the state-of-the-art book on negotiation for the twenty-first century that will help you deal with tough times tough people and tough negotiations. You don’t have to get mad or get even. Instead you can get what you want!