Global Tourism and Informal Labour Relations

The worldwide expansion of the tourism industry creates many encounters between global agents and local forces yet the host-guest interaction is rarely considered from the point of view of the experience of work. This study documents and discusses such a global-local encounter based on fieldwork carried out in hotels in Barbados and Malta. Insight is drawn from a review of such issues as recruitment promotion redundancy discipline security communication expertise total quality management iniatives trade unionism and industrial action.