Good Governance Through E-Based Service Delivery

The study was generally conducted to analyze good governance at Kaliti Mechanics and Driving Training Center through e- based service delivery practices benefits and challenges. Specifically it tried to find out the way of implementing e-based service delivery assessed the role of e-based service delivery on effectiveness of the service delivery examined the effect of e-based service delivery on responsiveness of employees examined the role of e-based service delivery on transparency and accountability and explored the major challenges of e-based service delivery of the center.The questionnaire administered to 147 clients of e-based service delivery through simple random sampling interview was conducted for 6 employees and 3 officials of the center which were selected purposively. Further 21 clients were selected for three independent focus group discussions. E-based service of driving license issuance is reducing bribe and nepotism but still there is a problem of corruption efficiency and responsiveness. Finally the challenges of e-based service delivery were interruption of light low capacity of the e-tools and absence of additional center in providing the service.