The Great Customer Service on the Telephone

<p><strong>A thorough quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.</strong></p><p>First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.</p><p>In this book you will be able to double your effectiveness when you learn how to: </p><ul><li>handle irate customers</li><li>end those endless calls</li><li>take meaningful messages</li><li>handle conference calls and transfer calls</li><li>screen calls and ask focused questions</li><li>use the phone during emergencies</li><li>improve your voice effectiveness</li></ul><p>With worksheets checklists and fill-in forms <em>Great Customer Service on the Telephone</em> will inspire fabulous phone service.</p>