Great Customer Service on the Telephone (Worksmart Series)

A thorough quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.In this book you will be able to double your effectiveness when you learn how to: handle irate customersend those endless callstake meaningful messageshandle conference calls and transfer callsscreen calls and ask focused questionsuse the phone during emergenciesimprove your voice effectivenessWith worksheets checklists and fill-in forms Great Customer Service on the Telephone will inspire fabulous phone service.