Handling Difficult People

Let''s face it hard as we try none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don''t seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert Dr. John Townsend helps us better understand what makes button pushers act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don''t work! He then offers a whole new repertoire of responses including specific guidance on body language and verbal scripts which will allow us to confront and negotiate with crazy-makers on a brand new level.