HBR's 10 Must Reads on Trust (with bonus article Begin with Trust by Frances X. Frei and Anne Morriss)

Business success begins with trust.Trust is the basis for all that we do as leaders and as organizations. Employees who trust their employers are more productive and creative. Businesses that earn their customers' trust maintain better relationships and reap better results. Meanwhile breaches of trust between companies and the public are becoming more frequent—and more costly.If you read nothing else on trust read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you build maintain and repair trust both as a leader and as a company.This book will inspire you to:Develop trust through competence legitimacy and impactUnderstand the neuroscience of trustFollow through on your commitments to stakeholdersNegotiate better with an untrustworthy counterpartSee your company through the eyes of your customersRebuild relationships after a breakdown of trustThis collection of articles includes Begin with Trust by Frances X. Frei and Anne Morriss; The Neuroscience of Trust by Paul J. Zak; Dig Bridge Collectively Act by Tina Opie and Beth A. Livingston; Rethinking Trust by Roderick M. Kramer; How to Negotiate with a Liar by Leslie K. John; The Enemies of Trust by Robert M. Galford and Anne Seibold Drapeau; Don't Let Cynicism Undermine Your Workplace by Jamil Zaki; The Trust Crisis by Sandra J. Sucher and Shalene Gupta; Customer Data: Designing for Transparency and Trust by Timothy Morey Theodore Theo Forbath and Allison Schoop; Operational Transparency by Ryan W. Buell; and The Organizational Apology by Maurice E. Schweitzer Alison Wood Brooks and Adam D. Galinsky.HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide both to accelerate their own growth and that of their companies should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership strategy change managing people and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever?changing business environment.