Introduction/Roles and Relationships in Health and Welfare/PART ONE: EXPERIENCE AND EXPERTISE/What is a Profession? Experience versus Expertise/Reflection-in-Action/License and Mandate/It's Not What You Do but Who You Are/Caring Roles and Caring Relationships/Professional Ideology or Organizational Tribalism? The Health Service-Social Work Divide/Labour Relations/Midwives and Doctors on the Labour Ward/Meaningful Distances/Wounded Healers/Awakenings/The Face-to-Face Interaction and After the Consultation/Pregnancy and Childbirth/A Historical Perspective/How the Poor Die/PART TWO: DIVERSITY AND DISCRIMINATION/Feminist Theory and Strategy in Social Work/Towards an Anti-racist Curriculum in Social Work Training/Commonalities and Diversities between Women Clients and Women Social Workers/Violence against Black Women/Gender Race and State Responses/Black Nightingales/Men/The Forgotten Carers/The Alienated/Growing Old Today/Making Gardens from Wildernesses/The Lives of Older Women/Acquired Hearing Loss/Acquired Oppression/PART THREE: EMPOWERMENT AND POWER/Issues of Power in Health and Welfare/From Curing or Caring to Defining Disabled People/A Community's Adaptation to Deafness/Empowerment and Oppression/An Indissoluble Pairing for Contemporary Social Work/New Disability Services/The Critical Role of Staff in a Consumer-directed Empowerment Model/The Barns Experiment/Resisting the System/Anita's Story/Rules Roles and Relationships/PART FOUR: REFLECTING ON PRACTICE/Trauma and Tedium/An Account of Living on a Children's Ward/Ritual and Rational Action in Hospitals/A Feeling for Medicine/Personal and Medical Memories from Hillsborough/Conflicts in the Residential Keyworker Role/Thinking about Feelings in Group Care/Reflections on Short-term Casework/Establishing a Feminist Model of Groupwork in the Probation Service/When the Solution becomes a Part of the Problem/Conclusion/Why Study Roles and Relationships?