High Velocity ITSM

<p>If you read through this book and still don’t believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years. </p><p>Agile DevOps Lean IT Virtualization Application Lifecycle Management Cloud Computing and many other technologies are rapidly pulling IT in many directions. These modern ways of operating IT to cope with a world of rapid change will not go away. Somehow they need to be pulled together to avoid the chaos. Service Management is the glue needed to hold these all together.</p><p>There is no IT value for the business until the point a service is received. For this reason this book is written for IT leaders managers and practitioners from a Service Management perspective.  Having the best development practices be it Agile DevOps or others means little if a service is not delivered to the business. When they need it.</p><p>High Velocity ITSM is about transitioning the IT Organization from traditional waterfall slower service development and support to a service delivery organization operating at high velocity.</p><p>This book provides practical guidance for: </p><p>        Transitioning IT towards high velocity ITSM <br />        Using Agile and DevOps for rapid service build <br />        Using Lean IT to operate at high velocity <br />        Streamlining your ITSM management processes <br />        Building a Lean IT CSI Program <br />        Learning and applying modern IT methods </p><p>                                …and much more!</p>