HOTEL INDUSTRY MANAGEMENT STRATEGY

<p>My investigations into organizational dynamics highlight that the hospitality environment often demands a high degree of emotional dissonance-the gap between the emotions an employee is required to display and those they actually feel. When this dissonance is high employees experience a depletion of their internal resources a phenomenon often categorized under the burnout framework.</p><p>In the hospitality sector this is exacerbated by the transient nature of guest interactions which limits the ability of staff to form genuine restorative relationships. Consequently my findings imply that when organizational culture prioritizes service with a smile without providing adequate support or autonomy the resulting emotional labor acts as a negative predictor of job satisfaction. Employees who feel their authentic selves are suppressed for the sake of corporate standards are more likely to report higher turnover intentions and lower organizational commitment.</p>