Hotel Operations Management

To excel in the hotel industry effective management is crucial. A hotels management team equipped with a clear mission vision and goals must establish a dedicated policy focused on improving service quality. This involves implementing structural programs aimed at enhancing the quality of hotel services which have emerged as significant factors in the hotel business. By designing introducing and monitoring such programs hotel management can positively impact customer satisfaction staff morale competitiveness market position cost optimization and the overall reputation and value of the hotel in the tourism market.The primary objective of this book is to present a systematic approach to measuring tracking monitoring and continuously improving service efficiency availability and quality within the operational context of the hospitality industry. As new markets emerge and competitive landscapes evolve service organizations are compelled to take the process of tracking monitoring and improving operational and organizational performance seriously. This is particularly important to meet the growing challenges posed by customers in todays dynamic business environment.