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About The Book
Description
Author
Customer is king. With rising consumer awareness and cut-throat competition it is important to provide services which are differentiable and memorable for the consumer. With a ring side view to customer service Debashis Sarkar author thought leader and practitioner who has held leadership positions with Unilever Coca Cola ICICI Bank and now Standard Chartered shares valuable observations about customer service excellence. How Can I Help You? hands you the strategies and tactics to retain and nur