How Can I Help You?

Customer is king. With rising consumer awareness and cut-throat competition it is important to provide services which are differentiable and memorable for the consumer. With a ring side view to customer service Debashis Sarkar author thought leader and practitioner who has held leadership positions with Unilever Coca Cola ICICI Bank and now Standard Chartered shares valuable observations about customer service excellence. How Can I Help You? hands you the strategies and tactics to retain and nurture your customers by laying down the five major pitfalls to be sidestepped while dealing with customer service. Richly illustrated with case studies and examples this book is an essential read for every modern professional. About the Author A bestselling author thought leader columnist American Society of Quality fellow sought-after speaker and coach Debashis Sarkar has invested more than twenty years on catalysing operational excellence in some of the best-known companies. He is a global authority on service lean management and his pioneering work in this space has been adopted by practitioners worldwide. He has deep hands-on experience in the science of customer engagement and what it takes to differentiate a business through quality service. His ideas and experiences are encapsulated in his booksLessons in Lean ManagementLean for Service Organizations and Offices5S for Service Organizations and OfficesLessons in Six Sigma andQuality in Business.