How to Write Usable User Documentation

This popular handbook presents a step-by-step method for clearly explaining a product system or procedure. The easy-to-follow text--packed with examples and illustrations--explains the unique demands of this form of writing and shows how to set up the best user model. The book covers developing a modular outline and storyboard generating the draft revising developing a formal usability test and supporting and updating user documentation. Also included are a glossary of terms a listing of books and periodicals for additional information and an index.