Human Resource Management and Service Quality

This book enlightens the extremely emerging subject Human Resource Management and Service Quality. The book consists of human resource management- objectives challenges decision making process tasks; features- motivation commitment roles effort reward performance job satisfaction behaviour commitment competency concentration and meditation; organizational function and development; HR planning- activities process mathematical analysis employment costs; job criteria- analysis description specification evaluation; recruitment- criteria selection procedure interviews; job happenings- placement induction * transfer demotion separation retirement resignation suspension discharge dismissal retrenchment lay-off strike lockout outplacement outsourcing disciplinary procedure closure; corporate planning; training and development; career management; communication; duties-responsibilities of HR managers- functions strategic management reputation management scientific inventions and universal rules total quality management and kaizen; service quality- idea evolution dimensions or attributes SERVQUAL and SERVPERF minimum attributes.