English
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About The Book
Description
Author
Seminar paper from the year 2011 in the subject Business economics - Business Management Corporate Governance grade: 10 Business and Information Technology School - The Entrepreneurial University Iserlohn (Sport & Event Management) language: English abstract: This essay relates to the gap model of service quality developed by Parasuraman Zeithaml and Berry. Nowadays it has become an important pattern of the modern service management processes. The gap model will be applied to the Musterstädter Golfclub e.V.
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Details
ISBN 13
9783640867141
Publication Date
-16-03-2011
Pages
-52
Weight
-77 grams
Dimensions
-148x210x3.16 mm
