Implementing Microsoft Dynamics 365 Customer Engagement

Gain hands-on experience working with the architecture implementation deployment and data migration of Dynamics 365 Customer EngagementKey FeaturesExplore different tools to evaluate implement and proactively maintain Dynamics 365 for CEIntegrate Dynamics 365 CE with applications such as Power BI PowerApps and Microsoft Power AutomateDesign application architecture explore deployment choices and perform data migrationBook DescriptionMicrosoft Dynamics 365 for Customer Engagement (CE) is one of the leading customer relationship management (CRM) solutions that help companies to effectively communicate with their customers and allows them to transform their marketing strategies. Complete with detailed explanations of the essential concepts and practical examples this book will guide you through the entire life cycle of implementing Dynamics 365 CE for your organization or clients and will help you avoid common pitfalls while increasing efficiency at every stage of the project. Starting with the foundational concepts the book will gradually introduce you to Microsoft Dynamics 365 features plans and products. You’ll learn various implementation strategies and requirement gathering techniques and then design the application architecture by converting your requirements into technical and functional designs. As you advance you’ll learn how to configure your CRM system to meet your organizational needs customize Dynamics 365 CE and extend its capabilities by writing client-side and server-side code. Finally you’ll integrate Dynamics 365 CE with other applications and explore its business intelligence capabilities. By the end of this Microsoft Dynamics 365 book you’ll have gained an in-depth understanding of all the key components necessary for successful Dynamics 365 CE implementation.What you will learnExplore the new features of Microsoft Dynamics 365 CEUnderstand various project management methodologies such as Agile Waterfall and DevOpsCustomize Dynamics 365 CE to meet your business requirementsIntegrate Dynamics 365 with other applications such as PowerApps Power Automate and Power BIConvert client requirements into functional designsExtend Dynamics 365 functionality using web resources custom logic and client-side and server-side codeDiscover different techniques for writing and executing test casesUnderstand various data migration options to import data from legacy systemsWho this book is forThis book is for consultants project managers administrators and solution architects who want to set up Microsoft Dynamics 365 Customer Engagement in their business. Although not necessary basic knowledge of Dynamics 365 will help you get the most out of this book. About the Author Mahender Pal is a Microsoft Dynamics 365 CE solution architect trainer and author. He started working with Dynamics CRM 3.0 and has used Microsoft Dynamics products professionally for more than 12 years. He loves to contribute to the community and has been awarded the Most Valuable Professional award 7 times. Mahender is the author of Microsoft Dynamics CRM 2011 Application Design and Microsoft Dynamics 2015 Application Design for Packt Publishing both of which cover developing xRM solutions using Dynamics CRM.