Insane Hotelier

The Hospitality Industry is a very unique industry with many facets to it. Services provided by the Hospitality sector to a guest are in plenty. What makes the service industry so amazing is that it has a lot to offer to both its clientele and the service providers. The term “Hospitality” means cheerful welcoming of people who may be known or maybe strangers. It is the relationship between a guest and a host. The fact that the hospitality industry can be divided into 3 major sectors viz. Accommodation Food & Beverage and Travel and Tourism is rote. The industry has moved way beyond the old standards of providing a decent room a clean bed a square meal. It is no longer what today’s traveller is looking for and what hotels and restaurants are aspiring to provide. What is it that guests want - the ‘X’ - Factor? The ‘X’ Factor here is making an indelible impression on the minds of the travellers to create an atmosphere of luxury of great opulence add the oomph bring the WOW into services being offered by the hotels. Hotel companies and their executives are thinking out-of-the-box to provide the ways and means that give what can be very simply described as an EXPERIENCE an unforgettable one at that.The hospitality industry has become a place for innovation in all its sectors. One look at the accommodation available for a traveller and it becomes clear that no efforts are spared when it comes to giving the WOW EXPERIENCE (exceptional experiences). Locations where hotels are situated where one could only dream about it could be a city a remote spot in the wilderness a tent in a desert or a palace of yore converted to make one feel like a Maharajah. The experience starts right from the time one steps into the hotel premises where consistent service standards provide unrivalled excellence that luxury-minded globetrotters expect these days. Gone are the days of 5-star hotels it is ultra-luxury that is in vogue. Everything is bespoke for the guest; each guest has a different a very unique set of experience to take back home. An environment of luxury surrounds a guest everywhere. Smartly dressed well-groomed professionals welcome a guest and check the guests into the hotel. State of the art technology and software supports the system.If the guest is faithful to the brand all the data pops up instantly and the staff personalize the service. If one is fond of; chocolates a pretty box may be waiting in the assigned room; flowers - a bouquet or a vase of beautifully arranged flowers; aromas - citrusy aromas waft through the room; everything has been thought out and executed well. A bed with a mattress that is as soft as silk shiny bright white linen stories of where the cotton was procured and woven into the white bed sheet will be told by the Housekeeper. The best thread count cotton from Egypt you name it and its there. Unable to sleep choose a pillow that can lull you to sleep as it has the best down feathers stuffed in it. Ask for a sleep menu and Viola! It’s there. The guest’s sleep is the business of the hotel. Is that not what a guest wants moving from a comfortable bed to a luxurious bed?